07764 710724

COMPLAINTS PROCEDURE

 

•A client who wishes to complain about any services provided by the company should email details of their complaint to the Director, Sarah Smith at: s.smith@sshr.co.uk.

 

•Complaints will be investigated and responded to within 28 calendar days of receipt. Should further time be required, the complainant will be notified of this in writing.

 

•An investigation will be conducted by a person other than the individual against whom the complaint is being made.

 

•If the complainant is unsatisfied with the written response, they may appeal in writing within 10 working days from receipt of that response. Emails should be sent to s.smith@sshr.co.uk.

 

•The Director may appoint a suitably qualified and experienced investigator from outside the company if required.

 

•In respect of mediation, the complainant, having exhausted these procedures, may appeal to the Civil Mediation Council (CMC). Details of the CMC complaints procedure and timescales can be found at: https://civilmediation.org/complaints

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