MEDIATION

Resolving conflict at work

Conflict or tension in the workplace has damaging effects, not only on the individuals involved but on their team members and managers as they try to navigate an awkward situation.  Unresolved conflict can lead to reduced performance, increased stress-related absences and higher turnover - all at a cost to your organisation.

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SSHR can help.  Our expert workplace mediators will work in a neutral and supportive way, enabling all parties to address their concerns constructively, in complete confidence, to create an amicable resolution.

Mediation is:

• VOLUNTARY – the process will be effective only if all parties agree to participate.

• INFORMAL – i.e. not part of a formal policy or process, not formally recorded or noted on an employee’s file.

• CONFIDENTIAL – all parties, including the mediator, will need to agree that conversations held within the mediation process will remain confidential.

• IMPARTIAL – the mediator will remain neutral throughout and will provide support for both parties equally.

• COLLABORATIVE – outcomes, e.g. any agreements on ways to move forward, are wholly owned by the participants.

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